Classic Window Coverings operates a Hunter Douglas service center right here in Central Oregon. We can usually complete your warranty repairs within 48 hours, without having to send your products back to the factory. And the best news, there is no charge to you for warranty repairs. Our service technicians have been trained by Hunter Douglas, and we stock lots of Hunter Douglas parts.
Just drop off your product requiring repair at our Gallery showroom in Bend. If you are unable to drop it off, or are in need of assistance to de-install or re-install your window covering, we are happy to have a service technician come to your home. The warranty repair is free, but we do charge a travel fee. Ask us about the fee for us to travel to your location -- $89 minimum ($75 if you purchased the product from us). Note that we do not charge for on-site warranty repairs during the first year for Classic Window Coverings customers.
In the event your blind or shade is not covered by warranty, listed below are some of our standard repair charges:
Re-string standard shade: $50
Re-string top-down/bottom-up shade: $75
Replace continuous cord loop: $30
Re-string kits (for do-it yourself): $10
Replacement Parts: Just call us or stop by our Gallery showroom if you need a replacement part. We stock many Hunter Douglas parts at our Service Center, and can often provide the part you need within 24-48 hours. If we do not stock the part, we can order it from Hunter Douglas. It is very helpful to bring a sample of the part you need, to help ensure we get the right part for you.
Child Safety Parts: If you are looking for Cord Cleats, Cord Tensioners or Break-Away Tassels to retrofit your existing shades for child-safety, we will gladly provide these parts to you free of charge. Just let us know how we can help you to make your home safer for your children (and pets, too).